One of the things I love most about being a Social Media Virtual Administrator is the fact that I have some control on my carbon footprint. You see, I don’t commute to work every day, my clients don’t need to have additional workspace, equipment and spend extra on utilities for me to get the job done. I also use recyclable materials in my office and home wherever possible.  This is all great. But I do virtually (pardon the pun) all my work online and what was starting to weigh on me, was the knowledge of just what an impact computing has on the environment and so I began to consider green hosting for myself and my clients.

While I don’t pretend to know all there is to know about the subject, one thing I do understand and that is that the IT sector has a big climate impact and all those datacentres out there are using a huge amount of electricity not only to power but also to cool their servers.  So,  I embarked on a journey to find a host provider that had not only talked a good story about being green but one who put their money where their mouth was and appears to have implemented an environmentally sound program for their business.

It might have been easy enough to find someone whose servers operated solely on wind.  That would have been ideal if that was the only criteria I had to consider.  The challenge for me was to find someone who not only had a green solution, but one who is successful with a good track record, provides great technical support, supports WordPress (the platform that most of my clients use for their website or their blogging vehicle) and who is reasonably priced.  Working with small local business owners, cost is always a factor.

About a month ago, I moved most of my clients over to Hostgator.  I have been most impressed not only with the work they have done on going green, but also with the organization as a whole. Their ‘up time’ is really good, they have a sound grasp of WordPress, their pricing is reasonable and their technical support people are great. The only down side? I wish they were Canadian!

You should know that I am not an affiliate, nor am I getting any compensation for this testimonial. This is strictly me being really happy to have found a hosting company that has to date met all my needs and this includes a green focus. This is good news for me and for my clients and I now feel that I am being responsible to the environment.

How about you? Do you worry about your carbon footprint? I know there must be other good green suppliers out there and I’d love your input! Let’s get people thinking in this direction.

Here on my blog you’ll get commentluv. This is a plug-in that allows you to leave a link back to your own site when you leave feedback.

Until next time,

Joanne

While physically located in Newmarket, Ontario where Joanne lives with her family, she is virtually yours anywhere.

Are You Playing Tug-of-War With Some of Your Clients?

In my last post, I discussed 5 Signs that you are working with the wrong support person. This week we’ll discuss the same situation but with the shoe on the other foot.  Are you a service provider who is frustrated with some of your existing client base?  Chances are you knew when you took these clients on in the first place, that there were going to be issues.  So many of us don’t listen to our ‘inner voice’ and are sorry afterwards.  The good news is, it’s never too late to make a change.

Most of the small business owners I work with have little or no technical skills. Many have limited marketing skills as well. So many people go into business because they think they have a great product or idea without appreciating just how many hats they are going to have to wear.  The bottom line is, there are only so many hours in the day and eventually they realize they need help. I coach my clients to spend their time doing what they do best and leave the items that they’ve contracted me for to me!  Work on getting their trust and respect and you can’t go wrong.

There are so many things you can do to maximize your client relationships. Still there will be times when the relationship breaks down.  So, what are 5 signs that you are working with the wrong client?

1. Your client treats you like a subordinate or an employee.

This client doesn’t understand that you are a business owner too and that you understand the challenges of growing a business.  This signals to me, that the client doesn’t respect what you bring to the table.   Perhaps you need to look at how you have positioned yourself with this client and assess whether this client will ever be able to treat you as an equal business partner.  Make the adjustment.  Don’t forget that you need to stay on top of changing trends, stay current with the services you offer and don’t be afraid to keep your client up to date on what you are doing in this vein to help them move their business forward.

2. Your client tries to nickel and dime you to death.

This client doesn’t understand that they are paying only for the time you are spending working on their behalf. They have lost sight of how much it would actually cost to hire someone on a full time basis and pay them even for time they might be idle, sick, away on holidays, sick/maternity leave etc.  I never negotiate on price. When you discount your prices, you are signaling to the client that you don’t have confidence in yourself.    It might be time to sit that client down and share just how much money you are saving them in the long run. Ask me where you can find these stats.

3. This client is a complainer.

Nothing you ever do seems good enough.  Relationships such as these can be a real drain on your productivity and your motivation.   If this is an ongoing issue, ask yourself why you are holding onto this client. If you are holding onto them because of the money, ask yourself how much time and energy you are wasting and then put a price tag on it.  Some people will never be satisfied – it may be part of their personality.  There are a lot of great potential clients out there waiting to meet you who will appreciate you and your efforts.  Spend your energy finding those instead. Don’t be afraid to cut these ones loose and move on!

4. This client doesn’t pay on time or at all.

This client may be legitimately struggling in their business. However, it may also be that they have not put you at the top of the totem pole in terms of the value you bring to their business.  When was the last time you asked your client if they were still happy with your services?    It’s important not to let this go too far. The key is to minimize your risk.  Communication is vital here. It may be time to sit down and discuss this with your client before you feel you need to resort to a Collection Agency.  Not only is this a stressful process, it causes bad karma for you in the business world as well.   In cases where they are legitimately struggling, perhaps you can suggest a temporary longer payment plan or perhaps you need to cut your losses and move on.

5. You feel this client doesn’t care about you or your business.

This individual never asks how you are or how your business is doing.  All they care about is the task or project. Perhaps you need to look at the kind of relationship you have established with your client.  This is a two way street. Ask yourself how much interest you have taken in them.  Are you interested in them as people and as business entities? Or are you just interested in the reward. If this is the case, why wouldn’t they feel the same way?  You might be surprised to find that a change in your approach, may signal a change in the client.

Relationship building is so important. Trust and respect are key elements to successful business relationships.  As a Social Media Specialist, I know that my success depends not only on my ability to establish great rapport with my prospects and clients but to instill this in them when dealing with their prospect and client base. I believe that what goes around, comes around.

What do you think? I love getting feedback here on my blog and here you will get commentluv.  That’s a plugin that allows you to leave a link back to your own blog when you leave a comment.  But you don’t have to be a blogger to leave a comment. I love hearing from everyone!

Until next time,

Joanne

While physically located in Newmarket, ON where Joanne lives with her family, she is virtually yours, anywhere.

Are You Being Held Hostage or Feel Your Hands are Tied?

I got a call a few weeks ago from a small local business owner who was very frustrated with her web designer. You know the type; someone who holds their cards close to their chest and would rather baffle the client with BS and hold them hostage.This website person actually told me they were smarter than the people at GoDaddy. WOW. Seriously?

Most small business owners I work with have very little to no computer technical skills. Most of them put their trust in someone they knew or took the recommendation of a friend to help them establish their online presence rather than take the time to find out if this potential supplier was the right fit for them – both from a personality perspective as well as taking into consideration if this supplier had the ability to understand their business. Sometimes one gets lucky. Suffice it to say in this case, this individual was not a match on either front. The worst part of all of this is that this person stuck with that developer for 2 years and suffered the outcome I describe below.

So, what are the signs that you are working with the wrong support person?

1. You get the feeling this person doesn’t really care about you or your business. You feel they are only interested in billing you and arm and a leg every time you ask them for help.

2. This person has not taken the time to understand you or your business model and what you need to do to get business.

3. The supplier has not done enough to stay current with changing trends and you feel you are falling behind your competitors.

4. You have begun to feel de-motivated and lack enthusiasm because you feel that lack of support. You now avoid calling or talking to that person because you don’t want a confrontation.

5. You wouldn’t even consider referring this person to anyone else.

If you answered yes to any one of these questions, what is stopping you from making a change? Most of the time, people will tell me that they have invested too much money in their existing situation and don’t want to start over.  They feel their hands are tied. The fact is you are likely spinning your wheels and the longer you sit there, the deeper the rut you’ll create. The online world is changing rapidly and it’s important that you understand that and embrace the change.  Don’t stick your head in the sand. These changes will keep coming.  I say cut your losses and move on.

As a Social Media specialist, forming solid relationships with my clients is vital on all fronts but wanting them to help them form those kinds of relationships with their client base is equally important to me. If I sense there is a change in our relationship,  I want to know immediately.  I am not too big to say it might be time to move on if the relationship is no longer mutually beneficial.  It will happen from time to time.  As a business owner myself, I understand the importance of keeping my finger on the pulse of all my relationships.

So, are you still happy with the people you have taken into your fold?

Next time, we’ll talk about this same situation but with the shoe on the other foot.

Until then, I always welcome feedback. And here on my blog, you’ll get commentluv. That’s a plug in that allows you to leave a link back to your own blog.

Until next time,

Joanne

Virtually Yours, Anywhere!

I just returned from a lovely 2 week vacation – well 6,000 kilometers of driving may not constitute a vacation to many people but I loved it. My husband, son and I traveled to the East Coast of Canada (Nova Scotia primarily), to experience the beauty that province has to offer. But that wasn’t the only beauty of it; my clients also enjoyed  Social Media support while I was gone.

You see, with a laptop, the wonderful world of wireless internet access and some discipline, I was able to publish client blogs, answer emails and deal with any emergencies while on the road and still enjoy my family and our time together. And as a Social Media Specialist, the bulk of the work I do is online, meaning, I have an easily transportable office! It doesn’t matter if I am sitting in my home office in Newmarket, Ontario, in an Inn in Cape Breton, Nova Scotia or in Europe for that matter. I can still meet the demands of your business remotely. And, working with a Virtual Administrator means that you pay only for the time we spend working on your behalf! It’s a win-win situation.  I even managed to keep up to date with my contacts on Facebook – publishing pictures and video from our trip along the way and sharing some of our experiences. Many people commented that it was like being on the holiday with us! I loved that. Social Media tools have a way of making you feel you are never far from home and help you continue to build those relationships.

Another bonus on this trip was having the opportunity to meet up with Kathy, another VA from Nova Scotia. We got to know one another at a VA forum in 2009 and through Social Media, have had the opportunity to get to know one another remotely. We spent the day sharing information and ideas and learned about each others businesses. The VA community in general is a very giving, supportive group. We give referrals to one another, share knowledge and even sub-contract to each other where appropriate. I feel blessed to be part of this world-wide industry.

Virtual Administrators (VAs) come in many flavors and from widely diversified backgrounds. You’ll find VAs with pure administrative skills and others marketing or technical skills. Many business owners hire one VA or many depending on their needs. It makes it much less complicated than trying to find one employee with all the skill sets you may require.

Overall, I love the flexibility of owning my own business and I love supporting my clients in the Social Media realm. I especially love the fact that I can do it from anywhere in the world, even when I’m on holiday!

How about you? Have you been to Nova Scotia? What was your favorite experience?  Mine had to be whale watching off the coast of Pleasant Bay.   You can watch this short video on our whale watching tour with Captain Mark’s.  The whales came within a metre of the boat. Such an amazing experience…

I love getting feedback and here on my blog, you’ll get commentluv. That’s a plug-in that allows you to leave a link back to your own site when you leave a comment.

Until next time,
Joanne

While physically located in Newmarket, ON where Joanne lives with her family, she is virtually yours, anywhere.

Facebook Landing Pages – Why They’re Hot

Do you have a Facebook Business Page? Do you have a Welcome Page set up as a landing page for first time visitors? Why might this be important?

Have you noticed when you visit people’s business pages, you are bouncing back and forth between the info tab, the small bio under the person’s graphic and reading the wall to get a sense of who this person is and what their business is about?  I know I do.

Do you find you get more information on some people’s pages than others? Why is that?  That’s because not all business pages are created equal! By this I mean that the templates that Facebook offer you, are chosen based upon the industry that you are in (i.e., what you specify when you first set up the page. You should also know that when you choose the business name and the industry, these cannot be changed. You would have to delete the page and start over, so choose wisely).).  A brick and mortar retailer for example will be given the place to enter their store  hours etc., but not given any space to include who they are, what their business is, their mission or their objectives – this template is reserved for businesses that are more Consultative in nature.  So in many cases, when you visit someone’s page, you will either land on their less than informative ‘info page’ or on their ‘wall’ and right into the middle of the conversation.

So how does one create a welcoming environment so that you can tell people who you are, what you are about both as a person and as a business entity? This is where the Facebook Welcome Pages (landing pages) have become so popular.  Not only can you tell people in words, but you can incorporate video, audio and pictures to make the page more exciting. It’s another great touch point. In addition, you can set this up so that it is the default landing page for anyone new visiting your page. Once they ‘like’ the page, from then on, each time they return to the page, they will go directly to the wall.  It’s a nice warm welcome and people will gravitate to your page. In addition, this page should be properly branded to reflect your Facebook business page and all your other online sites.

This Welcome Page needs to be created using Facebook Markup Language (FBML) and this is an application that can be added to your page.  Unless you have the necessary technical skills, this isn’t something that most of you will tackle on your own, but thankfully there are people out there like me, a Social Media Specialist with training in Facebook Business Pages, who can help you set one up!  Please feel free to contact me or another qualified Virtual Administrator that you may know.

I would love your feedback on Welcome Pages that you have seen and admired, or even your own! You’ll get commentluv here on my site. That’s a plug in for bloggers. Leave a comment and you can leave a link back to your own site.

Until next time,

Joanne

While physically located in Newmarket, ON where Joanne lives with her family, she is virtually yours, anywhere.

Facebook – A Shining Star in the Social Media World

Did you know that Facebook has over 350 million active users?  Did you know that over 700,000 local businesses have active Business pages on Facebook?  Did you know that it’s against Facebook terms of use to use your personal profile page to do business there?

Facebook is not only for kids! The fastest growing demographic on Facebook is ages 35-49!

With the explosion of Facebook profiles and business pages, what are you doing to make your page stand out? As a Social Media Specialist, I help my clients impress and stay top of mind in the Facebook and Social Media space.   Here are 3 tips on things you can do to make your Facebook Business Page sing.

1. Enlarge the photo

Facebook allows you a 200×600 pixel space for your graphic or photo. Why not make good use of it?  Make sure that your graphic or photo is high resolution so that when you re-size it, the quality doesn’t degrade.  Include some extra information like your website address or your physical address if you are a storefront.

When choosing your font type, choose one like Verdana or Arial that will display well in a jpeg for e.g., when you upload it.  Legibility is important.

2. Permit tagging

One of the ways to be viral in this space is to allow your fans to tag photos.  (Thanks Kathy Colaiacovo for helping find where you can do this for pages…it’s buried!) By default, this option is turned off on Facebook Fan pages.  To permit tagging, follow these instructions:

a)  Go to Edit Page
b)  Locate the photo section
c)  Click edit
d)  Click edit settings, and ‘Allow Fans to Tag Photos’.

Note to my clients if you are reading this…I have already enabled this for you!

This is a great way to be seen in the news feed.  One word of caution. Check your privacy settings with respect to people being able to post photos to your wall.  Also be judicious when posting unflattering photos of others and be sensitive to how these photos might be syndicated.  This applies to your personal profile as well.

3. Welcome Page

Consider designing or getting someone to design a Welcome Page for you.  This is a great landing page for those who are new to your business page.  On this page you can provide an overview of your business and use graphics, audio and video to really make your page stand out.  You can also set it so that anyone new visiting your page will land on this page first.  Once they have ‘fanned’ your page, upon returning to your page in the future, they will then be directed to your wall.   This will also be a Tab that you can situate on your navigation bar so that even your existing fans can visit it.

It’s tough to land in the middle of conversation, so these Welcome Pages are a great intro.  You will need FBML to create this page. If you are not skilled in this area, a Social Media Specialist who has the training, like myself, can help you.

Above all, the most important thing on your business page is your content.  You want people to return to your page again and again, so provide some real value here.  Share some great industry news, provide great links and engage people in conversation on a regular basis.  That’s what it’s all about.

Facebook will likely be at a half billion users by the 2011.  Businesses are recognizing the power of this application and the opportunities it presents to move your business forward.  Isn’t it time for you to investigate it a little further?

What do you think? Do you have a Facebook Business Page? Does it sing? I love getting feedback. Here on my blog, you’ll get commentluv.  That’s a plugin that allows bloggers to leave a link back to their own blog. How great is that?  But you don’t have to be a blogger to leave a comment.  I’d love to hear from everyone.

While physically located in Newmarket, ON where Joanne lives with her family, she is virtually yours, anywhere.

Until next time,

Joanne

Earth Day is Coming!

I don’t know if you are like me, but until recently, my office was inundated with paper! In addition to business related activities, I look after the bill paying for my household, and therefore any mail coming into the house, comes into my office. We also have three printers in our house which can make for a lot of paper, as well as a lot of ink!

Recently, I embarked on a mission to try and green my office as much as possible. I was on Rogers Daytime (TV) a couple of weeks ago and provided these ways to green your office on the show. Since then, I have had a few people ask me to repeat these tips, so I decided to dedicate my blog to this topic this week.  With Earth Day around the corner, I think this is a timely topic.   I hope some of these tips will help you as well. I apologize to my American friends. The websites that I will refer to here are Canadian so you might have to do some research on your end to find out if these exist where you live too!

1. Yellow Pages Directories

Until recently, we received 3 copies of the Directory in one form or another. There was a large general one for the Metropolitan area, and two regional ones.  I do all my searches online now.  I can’t remember the last time I pulled one of these out to look up a number and with the proliferation of  Social Media, Smart Phones, tablets and the IPod Touch, these are quickly becoming redundant.   To give Yellow Pages credit, they embarked on a mission a couple of years ago to green their process, which includes the paper that they print on. What was not addressed however, is the delivery system which is required to actually get these publications to your door.   In addition, when you recycle your old one, the same delivery process is needed to take it to the recycle plant.  Yellow Pages has now implemented a service whereby you can visit www.ypg.com/delivery, and on the main page opt out of receiving a hard copy of the publication.

2. Unaddressed Ad Mail

Have you ever stopped to think how many flyers and brochures you get in your mail in a week?  How many of you actually read all these pieces of mail?  I know I don’t.   Since the government clamped down on telemarketing, it appears everyone has taken to bulk mail.  Just think of the paper, ink and recycling effort that goes into these initiatives.  This is one reason why Social Media is becoming so important.  This is a way for your to interact with your prospects and clients online, 24/7 and it’s a place where you will actually get interaction!!  If you would like to stop this mail from being delivered:

a)  If you have a superbox (meaning a centralized mail box on the street), you can slip a note in to the mail carrier asking them to stop giving you unaddressed ad mail.

b) If you are still lucky enough to have your mail delivered to your home, you can post a note on your mailbox asking the same.

It’s as easy as that. There will still be some mail that is required to be delivered. Most of these revolve around political/electoral items and community newsletters.

3. Addressed Ad Mail

You know these.  The Credit Card companies are great for this kind of thing.  If I took every offer, I would have 100 credit cards.  You wonder how they get your name in the first place!  One way is if you purchase a large item and sign up for lease payments or purchase on a no-money down option and pay over time.  Financial Institutions then get their hands on your addressee information and many of these companies sell their lists.  One should always read the fine print.  If you would like to stop this mail from coming to your house, you will have to be a little more diligent.  Go to www.the-cma.org.  When you get to the website, click on the Consumer Information tab. Then click on CMA Do Not Contact Service.  Register your name there.  You will likely have to revisit this one a few times a year if you purchase a lot.  As you sign new contracts, you are potentially setting yourself up to be put on another mailing list.

4. Pay Bills Online

Many of you may still feel uncomfortable with this option and that is completely your choice.  I do online banking and pay bills online. It saves time, money and the environment.  I know in the U.S. many companies will give incentives for you to pay online, some with cash!  I also invoice my clients online.  No more snail mail!

5. Printing

When you print, consider these tips:

• Print on both sides of the paper
• Extend your margins to allow more printing on a page
• Use a font like Times Roman to get more words on a page
• Change to Draft printing until you are ready for the final version

These tips are great for helping cut down on paper.  Of course buying recycled paper is also a big plus. You may have to pay a little more for it, but I am a big believer in “Pay me now or Pay me later”. If you would like to ensure a sustainable planet for your children and grandchildren, then think of the big picture. A few cents more now for our children’s futures is a small price to pay.

6. Ink

Many people still throw away their printer cartridges…in fact approx. 70% still do.  There are companies out there like Cartridge World, who will refill your ink cartridges for you. They also refill or remanufacture toner cartridges for photocopiers and laser printers.  The result is the same as a brand new cartridge and at considerable savings.  These components take hundreds of years (some components 1000 years) to break down in landfill.  Look online for a Cartridge World in your area.  They have franchise outlets  in many countries.

7. Electricity

Using a product like the Smart Strip Power Bar is a great way to cut down on power usage. You can plug your computer into the main plug of this strip and the rest of your peripherals (printer, fax machine, etc) in the others. When you power off your computer, it automatically powers off the rest. Simple and easy.  The same would apply to your TV and peripherals.

Also using the Smart Fluorescent Light Bulbs is a great savings too.  Consider these for the whole house.

8. Consummables

When it comes time to buy office products, consider looking for recycled items.  I recently purchased a package of Papermate pens that have components that you can put in your compost!  The outside shell of the pen is made from a corn product.  There are other parts that can be recycled. Only a few (like the ink tube) needs to be thrown away.

I also purchase recycled paper, envelopes, folders, binders, paper clips and even a couple of file crates that are made from post-consumer waste.

I hope these tips help! I am sure there are 2 others to round it out to 10.  Let me know what you do!  I love getting feedback.  Here on my blog, you will get Commentluv.  That’s great for you bloggers out there.  By leaving a comment, you can attach a link back to your own blog. Great for SEO.  But you don’t have to be a blogger to leave a comment. I love to hear from everyone!

While physically located in , Ontario where I live with my family, as a VA, I’m virtually yours anywhere….

Until next time,

Joanne

Plugging into the Difference – WordPress .com or .org

As a Social Media Specialist, I have clients who wonder why they should have a blog and the difference between WordPress.com and WordPress.org.  Matt Mullenweg, founding developer of WordPress gives a great interview below on the usage of WordPress and offers a great analogy on the difference between the .com and .org options.  Listen in and hear what Matt has to say.

I am not only a big proponent of having a blog, I recommend using your WordPress site as your hub. As many of you probably already know, I collapsed my static website at the end of last year and folded that content into the back pages of my WordPress blog. The reason I did that, was

• to cut down on having to maintain two sites, and more importantly,
• my WordPress site is a great place for me to communicate with my readers, establish great relationships and build community. My readership has gone up considerably and I have many more returning visitors to my site in having done this. Google Analytics tells me so!

A blog is a great way for you to give your community fresh, valuable information on a regular basis.  I did a post on Top 10 Tips on Blogging back in the Fall.   If you would like to read it, you’ll find it here.  The questions is, does one go with .com or .org? I like the analogy that Matt uses here of owning a home vs renting. Personally, I would much rather own my own and be in control of my own destiny. Wouldn’t you?  While the low maintenance aspect of the .com site may seem attractive, what does Matt mean here when he says in the .com version, you have ‘no yard’, and you ‘can’t knock down the walls’?  Here are a few key differences you should be aware of.

1. In the .com version, WordPress has proprietary ownership of all your content. Because you have your material installed on their site, there is the risk of them shutting you down if they don’t like your content.  One should read the terms of service before signing up for a .com site.

2. In the .com version, you must use the templates they have to offer.  You cannot modify the template layout, look and feel and you run the risk of looking like every other .com site out there.

3. You cannot install any of the vast array of plugins that are available to you in the .org version.  There are literally hundreds of developers coming out with new templates and plugins all the time and I install many of them on my clients’ sites – things like the Facebook and Twitter plugins for example,  that allow interconnectivity between all of your social media sites.   So functionality in my opinion, is much lower here than on a .org site.

4. You cannot do affiliate marketing on your .com site.

5. A .com site screams NEWBIE!!

There is a VIP option (not free) that allows you more control.  Matt discusses this in the video but as he says, they turn away many inquiries. This would be for larger organizations with a huge online blog presence.

If you are someone who just wants to publish a personal blog, then the .com site is probably fine.  If you are using your blog for business purposes however, I would recommend the .org version for the reasons stated above.  It is true, there is more maintenance and responsibility in maintaining your own site, but that is where I come in.  Using the services of a Social Media specialist who sets up WordPress blogs will be very helpful  not only in the site design, but in its functionality.  I also make sure all your social media sites interconnect and talk to one another.  It is so important for your community to find you no matter where they hang out online.

What have your experiences been like?  I love getting feedback.  And here on my site, you’ll get commentluv.  For all you bloggers out there, leave a comment, and you can link back to your own blog. How great is that?  But you don’t have to be a blogger to leave me a comment, I want to hear from everyone.

While physically located in , Ontario where I live with my family, as a VA, I’m virtually yours anywhere….

Until next time,

Joanne

3 Ways to Reputation Management – Keeping An Ear to the Ground

Yes, it’s true! People talk about their life experiences – good or bad every day.  In the past, they would tell their friends, family and co-workers, but here’s what’s changed.  Now anyone can go online and spread word of that experience… with the world.  With the surge in blogging, article writing and tweeting, people now have a voice and they aren’t afraid to speak up.  If you are a business owner, how well are you tapped into what people are saying about your brand?

If people are saying great things about your business, wouldn’t you want to thank them? Wouldn’t you like to springboard off of that positive feedback to influence others to do business with you? Of course you would.  The other side of the coin however, is this.  Do you think it’s possible to keep 100% of your clients happy 100% of the time?  If you do, please tell me who you are! The reality is, that sometimes clients will go away unhappy and they are going to talk about it, potentially online.  So it’s very important to stay tuned in to the conversation that’s taking place out there.

How do you do that?  Here are a few ways to stay connected to the conversation.

1. Google Alerts

Go ahead and set up a Google account for yourself and install Google Alerts. It’s FREE! Enter the keywords for your brand – your business name, your name, your domain names, your key personnel, etc. Go ahead and enter your competition as well.  Wouldn’t it be great to be able to monitor that activity too?  GA will send you an email to tell you when it gets a hit on that search criteria and you can investigate. Yahoo also has its version too. You can find it here.

2. Twitter Search

Set up Twitter Keyword searches to monitor the conversation going on in Twitter. You use the same philosophy as above.  You can do that from whatever console you are using i.e., Hootsuite, Seesmic or Tweetdeck for example.   Don’t forget that tweets get indexed in the search engines too.  Good and bad comments can hang around the search engines for a long time, years in fact.

3. Trackur.com

Consider using an application like Trackur. It has a great Social media monitoring system and comes with a free and a premium version.

There are a myriad of other applications that you can try out as well.   Some are free, others charge a premium.  Depending on the size of your business, you may need something more robust.  Try radian6.com

Good news spreads fast on the net, and bad news spreads even faster.  So what do you do when your brand gets mentioned?  If it’s a great review, as I said above, thank the person/entity that is providing the great feedback. Foster that relationship.   They are acting as a great ambassador of your brand.  But what to do about a bad review?  Don’t ignore it.  Others won’t.  Take this as a great opportunity to engage them in conversation, listen carefully to what is being said and respond appropriately.  By addressing it here, not only are you are showing that you care, but you may be able to change their opinion and you can turn the relationship around.  It’s Public Relations.

As a Social Media Specialist, I encourage all my clients to monitor their brand and make sure they are participating in the conversation – good or bad.  After all, it IS your reputation at stake.

What do you think? Have you engaged people in this environment using these tools? How did they work?  I found an example of this just yesterday where someone included my content in his post and gave me credit for it with a link back to my site.  What did I do?  Thank him of course!

I love getting feedback.  Here on my blog, you’ll get commentluv.  That’s great for all you bloggers out there. Leave a comment and you can leave a link back to your own blog!  But you don’t have to be a blogger to leave a comment. I’d love to hear from all of you.

Joanne

While physically located in , Ontario where I live with my family, as a VA, I’m virtually yours anywhere….

‘Cardinal’ Rules of Twitter

As a Social Media Specialist VA, I have new people following me on Twitter all the time.  It is always my choice as to who I will follow back.  It is very important to stay focused on who your target market is and build your relationships in that community.   Having said that, I always check the profiles of anyone who is newly following me.

There are many people out there who have not yet grasped the concept of just how powerful Twitter can be.    The following is an example of a particular profile I reviewed recently.  The entire Twitter stream was made up of the same kind of ‘conversation’.  There was very little interaction.  I will share 5 tweets here  and give you some ideas as to how these tweets might have been done differently.  This individual is in the eco-friendly industry and their profile implied that they were looking for business contacts.  The following tweets are not business related. Here is how they might have showcased their expertise, and shared value-added information to their target audience.  See how you can use these examples and adapt them to your own environment.  Don’t be afraid to standout.  Be colorful.  Be a Cardinal!

Tweets:

1.  Just removed the lint from the dryer, yuck

As an individual in the eco-friendly industry,  while removing lint from the dryer is admittedly not a stimulating chore, it is one that needs doing. So if I were inclined to talk about this, here is a way that this could have been done differently.

Don’t throw out your dryer lint. Place it on branches of trees. Birds will use it to feather their nests. With Spring around the corner, this can be a timely tweet.  Even better..consider writing a blog post on 5 ways to use your dryer lint along the reduce, reuse, recycle approach and tweet a link to the blog post. You’d be surprised how many uses there are!

2. Just had my second cup of coffee from ******* .  Am finally waking up.

Take this opportunity to remind readers about not contributing to landfill.

Took my thermos for a second coffee fillup this a.m. to ****. Finally waking up. Glad I’m not adding more cups to landfill. Even better, consider investigating some organic coffee growers and write a blog post on the benefits. Share this information with your readers. Again, Tweet a link to the post.

3. Looking forward to dinner – chicken cordon bleu  YUM!

It’s ok to share some personal tweets from time to time.  Try to focus 80% of your tweets on business related information.  However, this doesn’t mean that when you post something personal, that you can’t add value.  This might have been better..

Looking forward to dinner – chicken cordon bleu. Love this dish. Here’s the recipe. Tell me what you think! Add a link to the recipe. Even better, provide a picture using  a product like Flickr. You can attach the pic to your tweet.

4. Good morning from ******. It’s sunny and beautiful here today. Hope it keeps up.

Again, there is an opportunity here to share some environmental news with your readership. Try this.

Good morning from ****. Weather is beautiful here today. Check this Farmers Almanac prediction for 2010. Provide a link to farmersalmanac.com.  Even better, Encourage people to start thinking about planting their own organic vegetable gardens this year.

5. Time to paint the kids’ bedrooms.  **** wants her room painted pink.

You might consider educating readers that there are low VOC (volatile organic compounds) available today.  VOCs are key to the ozone…so consider a tweet like this..

Time to paint the kids rooms. So glad there are paints with low VOCs now and in such great colors too! Even better, consider writing a blog post on 10 ways to decorate a room using eco-friendly products. Again, tweet about it and provide a link to your blog post or your website if you sell some of these products. Add pictures to your blog post to make it more interesting and include one in your tweet.

These alternatives share industry related information to your target market and showcase your expertise/understanding of the issues in the eco-friendly space.  By adding value, your readers are more likely to return, eager for more content.  In this way, you begin to develop relationships and build intimacy and trust.  Twitter is a great tool to drive traffic to your blog or your website.   But as I have said before, stay away from heavy marketing tactics where you are doing nothing more than selling wares.  The social media space is all about adding value and creating relationships.

Take a look at your industry and see how you can begin to adapt your tweets in this way. Let me know how it’s going. I love getting feedback.  As a Social Media Specialist, I am here to help you grow your business.  Here on my blog, you’ll get commentluv.  That’s great for all you bloggers out there. Leave a comment and you can leave a link back to your own blog!  But you don’t have to be a blogger to leave a comment. I’d love to hear from all of you.

Happy Tweeting!

Joanne

While physically located in , Ontario where I live with my family, as a VA, I’m virtually yours anywhere….