Facebook Business Pages – Improved Metrics in 6 Tabs

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click image to enlarge

Facebook has been rolling out a new version of Metrics for Business pages. You may or may not have received this yet depending on what server you are on. Overall, business owners should find this version more intuitive and easier to understand.  The metrics have moved to a 6 tab format. Here is a summary of the 6 tab layout:

1. Overview

The Overview tab is a snapshot of the last 7 days of performance on your page, focusing on 3 core metrics; Page Likes, Post Reach and Engagement. You will probably notice a dramatic change in the Post reach over say, the last nine months. No doubt Facebook wants to highlight the dramatic drop in organic reach since they now accentuate the posts in the news feed for those who are purchasing ads. Most say that the organic reach on Facebook is now down to 1%.

2. Likes

The Likes tab is self-explanatory but there are a few new metrics that you can access by clicking on the data. These will give you a deeper understanding of the changes that are happening over time on your page.

3. Reach

The post Reach tab is broken down between organic and paid reach. This is another opportunity for Facebook to point out to you how you have no doubt been impacted by a potential lack of advertising.  ;-)  Again, compare your metrics from that of a year ago for this point to be driven home. It may be time for you to start thinking about an advertising budget on Facebook.  You don’t have to spend a lot of money to start getting your content in front of your audience again.

4. Visits

The Visits tab will tell you total visits, breakdown of where your visits are coming from, other page activity such as mentions and posts by others on your page, and sources that are driving traffic to your Facebook page. This last one can be a good indicator of how your inbound links are working for you.

5. Posts

The Posts tab breaks down when your fans are online and post types. By hovering over each day, you can ascertain when fans are online and consuming post content.  At the bottom of this tab is the information you should find most useful. It is a list of your latest posts (you can access earlier posts as well) with information pertaining to the type of post, how many people it reached, how many engaged with that particular post etc., making it easy for you to understand what type of posts are engaging the most fans.  By clicking on any one of the posts, you will get a pop up post ‘scorecard’ which will give you an excellent idea of how that particular post resonated with your fans. Find the type of posts that worked best for you and do more of those! Pay particular attention to the day/s and time of day these posts got the best results as there might be a rhythm as to when your target market is most likely ready to consume your content.

6. People

The People tab will help you discern important demographic information about your fans. Hovering over any of the metrics will give you more detailed information about that data breakdown. Check out the ‘people reached and people engaged tabs’. You will see the same breakdown demographic of people that were shown and who engaged with your content. So, for example if your business sells men’s athletic shoes but your main reach and engagement comes from senior women, it should cause you to ponder!

There are apparently plans for a check-in tab which will help you understand the people who have checked into your location. No news as to when this will be available.

For a video and more details on these changes, please click here.

It’s really important to understand your audience on Facebook. These metrics will give you the insight you need to tweak your content to get maximum reach.  Need help? Get support or guidance from someone who understands this space.  I’d love to connect with you. You can reach me via phone or email, leave a comment right here on the site, or click the contact tab at the bottom of the screen if you are reading this post on the website.

Until next time,

Joanne

 

3 Strategies to Rebuilding Your Mailing List After CASL

Email MarketingIn my previous post, we talked about the impact CASL had on your small business mailing list. If you are like many people, you found that when you asked people to opt back in to your list, only 10-20% actually went through the process. This was no doubt a sobering realization that not everyone is ‘into you’ the way you might have hoped.  Being a glass half-full kinda person, I look at this as an opportunity to re-evaluate the type and quality of information you are putting out there. It’s also time to re-evaluate your tribe.  Who are the people who are invested in you and your business? And how do you attract more like them? Here are 3 strategies to help you rebuild your list.  Remember to spend your time focusing on the people who took the time to opt back in. They obviously find what you have to offer of value to them. Continue reading

Canadian Anti-Spam Laws Killed my List

Canadian Anti-Spam Laws CASLAs a Canadian business, you know that the new Canadian Anti-Spam law came into effect on July 1st.

I would like to say that I am frustrated with the way Canadian government continues to try and strangle our business owners. With the ‘do-not-call’ list (we’ve seen how well this works, NOT), fax/telecommunications laws, and now the anti-spam laws, it is making it very difficult for business owners to reach out to prospective clients and build their lists. I wouldn’t mind so much if they were able to inflict this pain on businesses outside our country being able to bombard us too.  I understand the reasoning behind it, but I question their ability to properly govern it. That being said… Continue reading

Virtually Yours, Joanne Burgess Relocating to Mt. Forest Ontario

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click image to enlarge

It has been my lifetime wish to have more property and live closer to Mother Nature as I have always been a country girl at heart. Being in a subdivision for me is too confining – with the constant barrage of noise; cars, buses, dogs barking, helicopters (we’re on the flight path to Southlake Hospital for critical care) and we even hear the PA system from the local public school. While we back onto a green space behind our home and have a good mix of birds, rabbit, chimpmunk, squirrel, skunk, raccoon and even the occasional fox, they are still drowned out many days with all the other surrounding noise. So, my wish is finally coming to fruition. With the kids grown and mostly gone, my husband and I are relocating to Mt. Forest, Ontario where my husband will tackle retirement! Careful honey, the job jar is already growing.. ;-)

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Gravy Train is Over for Free Organic Reach on Facebook

Facebook adsAs a Social Media Specialist supporting small, local businesses, I am the first person to say that in the past I was not an advocate of running Facebook ads. I always counseled my clients to take advantage of the free organic reach.  After all, who needs to spend money when you don’t have to? Well folks that gravy train is pretty much over.

Most of you have probably noticed a marked decline in your organic reach on Facebook. Some stats show it’s down to 1%.  With Facebook now being a public company, they have a fiduciary responsibility to their shareholders and the way they are going to make money is by ensuring you have to run ads to get your content out there to your target market. Continue reading

Canadian Anti-Spam Laws About to Get Much Tougher in 2014

Updated July 1, 2014
Canadian Anti Spam lawsAs most of you know, I expanded my services this year to include email marketing support so it would be remiss of me not to bring you up to speed on the changes that are happening to the anti-spam laws here in Canada this July 2014. These laws are about to get much tougher, carrying with them fines in the millions of dollars for those who violate them.

I know that there are many of you small business owners out there who currently have an email list/s that you currently market to. This list might be resident in places like Outlook or Gmail. Please know that you are currently in violation of the Canadian Anti-spam laws when you send out an email to this list/s as they do not conform to the laws. It is just that no one appears to be enforcing it – but that is about to change.

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2014 The Year of Change – 3 Ideas to Get You Started

Year of the HorseAs many of you know, 2014 in the Chinese calendar is the year of the Horse – the year of change!  What will you do differently in your business this year to meet your goals?  Here are 3 ideas to get you started.

1. Focus on Customer Service

I work with small, local business owners who often times struggle building their business. Do you feel that way too? As one prospect recently shared with me, “I had a great idea for a business, I just had no idea how it would consume me”. There are not enough hours in the day for the number of hats you need to wear as a business owner. So this year, make it a priority to focus on customer service. Love the heck out of your existing client base. That reinforces trust. People buy from people they know, like and trust. And those individuals/businesses will be the ones to send you referral business. Make sure that love is reflected in your website, your social media postings and blog and your marketing efforts in general too. Continue reading

Webinar & Newsletter (E-Blast) Support for Small Business Owners

e-blast and webinar supportHappy New Year everyone! I trust you all had a wonderful holiday season with friends and family and that you are ready to rock ‘n roll for a fabulous 2014.  This year will bring some exciting changes for my business too as I officially expand my offerings to include webinar and newsletter (e-blast) support for small business owners. I have had numerous inquiries about these services so it is a great time for me to stretch my  arms around this to offer an even more rounded marketing solution to all my client base. Continue reading

Turn Your Facebook Banner into a Facebook Ad

social media expert OntarioEvery now and then I come across a social media article that makes me go hmmmmm.  This one was worth sharing. In this case, Hugh Briss talks about changing your Facebook Banner  in such a way as to disguise it into an actual Facebook ad.  I would caution about doing this on a regular basis though as the social media channels are not about ‘buy my stuff’.  It’s ok to self promote some of the time (about 20%) but used judiciously, this idea can translate into an effective ad.

Whenever you change your Facebook banner, it shows up in your connections’ newsfeeds. That’s advertising, right? if you add a description/text along with the banner image change, that does not show up in the newsfeed.  Most people will just see the image and a few might click the ‘like’ button.  But, what if you had a call to action to go along with that banner? Where would you put it?

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3 Tips to Jazz up your Facebook Page for the Holiday Season

Facebook commerceIt’s approaching that time of year again.  Did you know people peruse sites like Facebook to look for great holiday gift ideas and special offers?  I posted this great infographic recently on my Facebook business page on people’s buying habits over the holidays.  Peer recommendations are a key influencer in the decision making process and Facebook leads the way in terms of where buyers get peer input. If you sell your products and services online, here are 3 tips to jazzing up your Facebook business page in preparation for the hoiidays. Continue reading