Are You Meeting Your Clients’ Expectations?
Posted in Brand Management, Marketing, Social Media, Travel on May 31st, 2011
It took her no time to make her recommendation of an all-inclusive, deluxe ocean view accommodation we were in search of and we told her to proceed with the booking. In hindsight, she didn’t understand her client. She didn’t ask anywhere near enough questions and I ended cleaning up after her mistakes as best I could. It is now clear I didn’t ask enough questions either.


